01
Submitting a complaint form
To file a complaint with the Commission, a complaint form must be submitted. This procedure only takes a few minutes to complete and is totally confidential. Only CFPM employees have access to this secure form.
02
Admissibility review
In most cases, a CFPM advisor will contact the complainant to obtain additional information concerning the alleged facts. Subsequently, the Commission rules on the admissibility of the complaint and communicates the decision to the said person.
03
Investigation
An advisor will collect and review all relevant testimonial and documentary evidence to determine if the complaint is susbtantiated.
04
CFPM session
The advisor will present the investigation results to the CFPM members who will then have to decide if the allegations are founded. They may also issue any relevant recommendations. CFPM sessions are held on a monthly basis.
05
Conclusions
The Commission advises the complainant and the other individuals involved about its findings.
06
Recommendations
The Commission may issue one or more recommendations to the relevant administrative units based on the conclusions of its investigation. If so, it will follow up their implemantation.
