The complaints

Who can file a complaint?

Any individual who has concerns about the staffing process at Ville de Montréal can file a complaint.

How do I know if my complaint is admissible?

The CFPM handles complaints related to the staffing process. Refer to the Who can call upon the services of the CFPM? section to find out if we can process your complaint.

When filing a complaint, what type of information should I communicate?

You must provide your personal information (name, phone number, email, etc.). Also, you must describe the elements in question as well as provide any document that you consider relevant to the analysis of your allegations.

Can I file a complaint anonymously?

No. Personal information, such as your name, address and phone number must appear on the complaint form that you send to the CFPM. Only CFPM employees will have access to the content of this form.

Once I file a complaint, can I keep applying for different jobs at Ville de Montréal?

Yes. Filing a complaint does not in any way jeopardize your applications for current or future job postings.

How do I file a complaint?

The process is quick and easy. All you need to do is to complete a complaint form and attach all relevant documents, if needed.

How long does it take to process a complaint?

It takes on average 45 business days to process a complaint, between the time the CFPM initiates its investigation and communicates its conclusions to you (verbally or via email).

What are the steps in the complaint-handling process?

Once your complaint form is received, the CFPM reviews its content to make sure it is admissible. You may be contacted at this time for additional information.

If the Commission deems your complaint admissible, it will investigate:

  • The individuals directly related to the subject of your complaint will be contacted to explain their version of the events.
  • All files and Ville de Montréal’s registers along with any other document deemed relevant will be reviewed.

Once the investigation is completed, its conclusions will be presented to the CFPM members during their monthly session. They will then decide if the allegations are well-founded; they will also approve or issue recommendations, if deemed appropriate and necessary.

Within an average time frame of 45 business days, the CFPM will contact you to discuss the conclusions of its investigation.

Who will be in charge of the investigation?

A CFPM advisor will lead the investigation. 

Will I receive the investigation report?

Yes. The CFPM will communicate the conclusions of its investigation to you verbally. You will also receive a summary report confirming the members’ decision.

As part of the investigation, will I be asked to meet with the people that are the subject of my complaint?

Generally speaking, no. However, this type of meeting could be proposed in special circumstances. If so, the Commission will obtain the consent of everyone involved beforehand.

Can I contact you to report a situation that does not involve me directly?

Yes. You can report a breach in a staffing process in which you did not directly take part. However, your complaint must meet the admissibility criteria for the CFPM to investigate.

Will you be contacting my current manager?

Not if your manager is not involved in the staffing process that is the subject of your complaint. However, if your manager is involved, he or she may be contacted to answer questions and to validate some facts but your identity will not be disclosed to him or her.

Will I have access to the CFPM’s conclusions ?

Yes. The CFPM will contact you to communicate its conclusions of the investigation.

Who will the CFPM contact while processing my complaint?

As part of its investigation, the CFPM will contact all the individuals directly related to the subject of your complaint to gather their version of events.

As an external candidate, will I be treated and heard as if I were a Ville de Montréal employee?

Yes. The CFPM takes every complaint very seriously, whether you are an external candidate or a Ville de Montréal employee.

Is the administrative unit subject of the complaint required to apply the recommendations?

The recommendations made by the CFPM are not enforceable. In other words, the administrative unit targeted by the recommendations can decide whether or not to implement them.

The Commission, however, uses a collaborative approach to facilitate the application of its recommendations.

Do I have any recourse if I find the conclusions unsatisfactory?

Further recourse could be available, depending on the subject of your complaint. Please refer to these useful links.


What does the Commission de la fonction publique de Montréal (CFPM) do?

The CFPM is a public body that operates independently from the municipal administration. It reports to the city council, and its mission is to receive and analyze complaints related to the Ville de Montréal’s staffing process. It also has a mandate to conduct audits.

Its mission is to ensure that the city’s recruitment and selection procedure abides by the principles of fairness, impartiality and transparency.

Who are the members of the CFPM?

The Commission is composed of the chairperson and two vice-chairs. Meet the entire team.

Is the Commission habilitated to cancel a nomination?

Since its inception in 2003, the CFPM has never had enforcement powers. However, it has the authority to make recommendations, which grants it the power to improve the city’s staffing and workforce management processes on an ongoing basis.

Is the Commission an independent body?

Yes. The CFPM is an independent and distinct body reporting to the city council, as is the Ombudsman of Ville de Montréal.


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