Complaint respect for the person

The services of the CFPM are mainly dedicated to the employees of Ville de Montréal, whether they are unionized or not, as well as to external applicants who are looking for a job at Ville de Montréal. In fact, any individual who has concerns about the staffing process of the city may call upon the services of the CFPM.

To do so, they must fill out an online complaint form and include all relevant details in order for the CFPM to fully understand the alleged situation.

The Commission will then review the form to determine the complaint’s admissibility. A complaint will be deemed admissible if — assuming the alleged situation is found to be true — it would suggest that the Ville de Montréal’s staffing procedure violated the principles of fairness, impartiality or transparency.

The CFPM will notify the individual of its decision as to the admissibility of his or her complaint within a few days of receiving it. Admissible complaints will then be investigated.

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Qu’est-ce que le harcèlement psychologique, sexuel ou discriminatoire ?

Pour établir s’il y a bien harcèlement, il faut démontrer la présence de tous les éléments de la définition soit :

● une conduite vexatoire se manifestant soit par des comportements, des paroles, des actes ou des gestes répétés

● hostiles ou non désirés

● qui portent atteinte à la dignité ou à l’intégrité psychologique ou physique de la personne

● qui entraînent, pour la personne, un milieu de travail néfaste.

Une seule conduite grave peut aussi constituer du harcèlement si elle porte une telle atteinte. La définition de harcèlement psychologique inclut les paroles, actes ou gestes à caractère sexuel. Le harcèlement est discriminatoire lorsque la conduite se manifeste en raison de l’un ou l’autre des motifs énumérés à l’article 10 de la Charte des droits et libertés de la personne du Québec : la race, la couleur, le sexe, l’identité ou l’expression de genre, la grossesse, l’orientation sexuelle, l’état civil, l’âge sauf dans la mesure prévue par la loi, la religion, les convictions politiques, la langue, l’origine ethnique ou nationale, la condition sociale, le handicap ou l’utilisation d’un moyen pour pallier ce handicap.

Before filing a complaint, the Commission encourages anyone who feels offended by another person's behavior to do so in a respectful and civil manner.

Secondly, if your personal intervention proves impossible or inconclusive, the Commission encourages you to seek the intervention of your manager, who has a duty to take reasonable steps to prevent and put a stop to any situation involving incivility, racism, or that could constitute harassment or discrimination.

Your complaint is admissible

If the complaint form — including your identification — is filled out properly.
If the reported allegations appear to involve a situation of discrimination or harassment within the meaning of the Montréal city's policy on respect for individuals, which would justify an investigation;

The reported incident or incidents must be specific enough. Complaints of a general nature or related to ambiguous events which cannot be readily corroborated by testimony or documentary evidence will be rejected. The reported incident or incidents must also represent significant violations of the CFPM’s principles; trivial matters will be rejected.

Your complaint is not admissible

If it is abusive or made with the intent to cause harm to others.
If it falls outside the purview of the CFPM.
If it is filed more than 2 years after the event in question.

The CFPM reserves the right to accept or reject any complaint received after this period. Such acomplaint should include a valid reason for being filed after the deadline.

Message to unionized employees of Ville de Montréal

Your collective agreement may provide alternative recourses to the Commission’s complaint process. Please contact your union for more information on this subject.

Please note that if you have made an appeal under your collective agreement, you may pursue a complaint process with the Commission, however, the admissibility of your complaint will depend upon the reported incident(s). The CFPM reserves the right to accept or reject such complaints based on its analysis of the allegations.